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Refund Policy
RETURNS
Our policy lasts 30 days. Unfortunately, we cannot offer you a refund or exchange if the 30 days have gone by since your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
Some health and personal care items
NO LONGER FRESH
Although all our products are made fresh, in the unlikely event that a product is rancid - smells, has curdled or is not quite right, please notify us for a fresh product - shop@elthamcosmeticclinic.com.au. We will happily test the product to identify the issue.
FAULTY PACKAGING
If you find there is a fault with the packaging (faulty pump for example) please notify us immediately at shop@elthamcosmeticclinic.com.au for a replacement item. We apologize in advance if this occurs.
YOU HAVE CHANGED YOUR MIND
Do not worry, we know what its like to change your mind. To be eligible for a return (if you've simply changed your mind) your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase from our online store.
Please do not send your purchase back to the manufacturer.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@elthamcosmeticclinic.com.au
SALE ITEMS
The amount refunded for all sale items will be the same amount that was charged at the time of purchase. Related proof of purchase required.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@elthamcosmeticclinic.com.au and send your item to:
Eltham Cosmetic Clinic, 1/739A Main Rd, Eltham Victoria Australia 3095
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to:
Eltham Cosmetic Clinic, 1/739A Main Rd, Eltham Victoria Australia 3095.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.